Frequently Asked Questions
Everything you need to know about your Natori experience.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that for hygienic reasons, certain intimate apparel cannot be returned if the seal is broken.
How do I determine my correct size?
Each product page features a detailed size guide to help you find your perfect fit. We recommend measuring yourself and comparing your results to our brand-specific charts for bras, sleepwear, and ready-to-wear.
When will my order ship?
Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
How should I care for my Natori silk garments?
To preserve the quality of our luxury fabrics, we recommend hand washing in cold water with a gentle silk detergent or professional dry cleaning. Always avoid high heat and direct sunlight when drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay for your convenience.