Returns & Exchanges
At Natori, we strive for your complete satisfaction with our luxury collections. If you are not entirely pleased with your purchase, we accept returns of unworn, unwashed, and tagged merchandise within 30 days of the original ship date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Generate and print your prepaid USPS return shipping label provided through the portal to ensure trackable and secure transit.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene liners remain intact, and securely seal the box.
Drop Off and Refund
Deliver your package to any authorized USPS location; once received and inspected at our warehouse, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing